Contact Us
Feel free to contact us with any inquiries or questions regarding our products, your order, or potential collaborations. We are here to assist and provide the information you need. You can reach us through our form or directly via email at info@oblivious-clo.com.
FAQ
Where are you based
We’re proudly based in Lucerne, Switzerland — right in the heart of Europe. While our roots are Swiss, we ship worldwide so you can rock our pieces no matter where you are.
SHIPPING
Switzerland
- Standard: Free (3-4 Business Days)
- Express: CHF 5.- (1-2 Business Days)
Europe
- Standard: CHF 10.- (3-7 Business Days)
International
- Standard: CHF 38.- (7-12 Business Days)
Please note: Import duties, taxes, and customs fees may apply depending on your country’s regulations. These charges are the buyer’s responsibility and are not included in the purchase price.
Reutrns
We operate as an independent brand with carefully managed production, which means we’re unable to offer refunds once an item has shipped. we don’t hold large amounts of inventory, making returns or exchanges difficult to process.
Once an order leaves our hands, it is in the care of the shipping carrier. If a package is lost or stolen, we recommend reaching out to the courier directly for assistance.
That said, we stand by our products. If you receive a defective or incorrect item, please email us at info@oblivious-clo.com, and we will make it right.
We appreciate your understanding and support— it allows us to continue creating unique, high-quality pieces for you.
CARE INFO
To preserve the quality of your garment, we highly recommend turning it inside out, washing in cold water, and tumble drying on low heat.